Pest Control Website Privacy Policy

Pestology Ltd. understands that your privacy is important to you and that you care about how your personal data is used and shared online.

1. Background We respect and value the privacy of everyone who visits this website, www.pestologyltd.co.uk (“Our Site”) and (subject to the limited exceptions in section 6, below) we do not collect personal data about you unless you contact us (see section 5, below). Any personal data we do collect will only be used as permitted by law, or in accordance with our General Privacy Policy.

Please read this Website Privacy Policy carefully and ensure that you understand it. Your acceptance of our website Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Website Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

“personal data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and

“We/Us/Our”

means Pestology Ltd, a limited company registered in England under company number 10882477, whose registered address is Strand End, 78 Grove Park Road, London W4 3QA

2. Information about us

Our Site is owned and operated by Us.

Our Data Protection Officer is Luke Hill, and can be contacted by email at info@pestologyltd.co.uk, by post at Pestology Ltd. Unit 2 The Ham, The Ham Industrial Estate, Brentford, Middlesex TW8 8EX.

3. What does this policy cover?

This Website Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

• The right to be informed about Our collection and use of personal data;
• The right of access to the personal data we hold about you;
• The right to rectification if any personal data We hold about you is inaccurate or incomplete;
• The right to be forgotten;
• The right to restrict the processing of your personal data;
• The right to data portability;
• The right to object to Us using your personal data for particular purposes;
• Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us and We will do Our best to solve the problem for you.

If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

5. What data do we collect?

Subject to the paragraph below, We do not collect any personal data from you.

If you send Us an email or apply for an account with us, We may collect your name, your email address, and any other information which you choose to give Us.

6. How do we use your data?

If We do collect any personal data, it will be processed and stored securely, for no longer than is necessary.

• To reply to your email
• In connection with an application submitted for an account
• In accordance with our General Privacy Policy
• Emails containing personal data will be deleted in accordance with our Data Retention Policy

7. How and Where Do We Store Your Data?

Your data will only be stored in the UK.

• Secure transmission over encrypted networks
• Restricted internal access
• Up-to-date security software

8. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us. Please contact info@pestologyltd.co.uk.

9. Contacting Us

Please contact Us by email at info@pestologyltd.co.uk or by post at Pestology Ltd., Office 2020, 592 London Road, Isleworth, Middlesex TW7 4EY.

10. Changes to Our Privacy Policy

We may change this Website Privacy Policy from time to time. Any changes will be posted on Our Site.

11. Cookies

Cookies help enhance your browsing experience. You may disable cookies in your browser settings.

12. Google Analytics

Google Analytics provides anonymised usage data to help improve our website.

13. Google AdWords

AdWords helps us understand which pages lead to enquiries.

14. DoubleClick

Remarketing codes allow us to show relevant advertising.

15. Complaints Policy

The business always endeavours to provide the best service for every customer.

Our Procedure

Contact us by phone, email or writing. We aim to respond within 5 days.

If unresolved, disputes may be referred to Which? Trusted Traders.

Contact Which? Trusted Traders on 0117 456 6031

Our pest control teams cover London, Greater London, Middlesex, Hertfordshire, Essex, Kent, West Sussex, East Sussex, Hampshire, Wiltshire, Dorset, Gloucestershire, Warwickshire, Northamptonshire, Bedfordshire and Cambridgeshire.